Patient Information

Opt-Out Information

A Health Information Exchange, or HIE, is a way of sharing your health information among participating doctors’ offices, hospitals, care coordinators, labs, radiology centers, and other health care providers through secure, electronic means. The purpose is so that each of your participating healthcare providers can have the benefit of the most recent information available from your other participating providers when taking care of you. Information flowing through the HIE can also be made available to researchers with appropriate consent through a careful review and approval process. When you opt out of participation in the HIE, doctors and nurses will not be able to search for your health information through the HIE to use while treating you and your information will not be available for research. Your physician or other treating providers will still be able to select the HIE as a way to receive your lab results, radiology reports, and other data sent directly to them that they may have previously received by fax, mail, or other electronic communications. Additionally, in accordance with the law, Public health reporting, such as the reporting of infectious diseases to public health officials, will still occur through the HIE after you decide to opt out. Controlled Dangerous Substances (CDS) information, as part of the Maryland Prescription Drug Monitoring Program, will continue to be available through the HIE to licensed providers.

You have several options for opting out of the CRISP HIE; you can select one below.

  1. Click the button to the right to opt-out via our secure website.
  2. Call 1.877.952.7477
  3. Fax your completed form to 443.817.9587.
  4. Mail your completed form to:
  • 7160 Columbia Gateway Drive, Suite 230
  • Columbia, MD 21046

What Is Health Information Exchange?

Health Information Exchange, or HIE, is a way of instantly sharing health information among doctors’ offices, hospitals, labs, radiology centers, and other health organizations. HIE allows delivery of the right information at the right time, providing safer, more timely, efficient, patient-centered care. The CRISP HIE allows the providers treating you in a hospital or doctor’s office to access your medical history. For example, providers can review recent lab results whether the test was conducted at your primary care provider, at the hospital, or at participating labs across the state.

What Are The Benefits Of Having An HIE?

Often, when providers need to share health information about a patient, the process is difficult and usually involves phone calls, frequent mailings and faxes. Gathering health information on a patient can take hours or even weeks, and sometimes the information is not available at all. Errors are common. Throughout the HIE, providers have immediate access to important information. The HIE helps to avoid unneeded tests and procedures, medical mistakes, and costly medical bills.

How Is My Medical Information Kept Private?

Protecting patient information in the CRISP HIE is a priority. CRISP follows all state and federal privacy and security laws to protect patient health information. The Federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy, Security, and Breach Notification Rules are the main Federal laws that protect your health information. CRISP considers the privacy and security protections outlined by these laws to be minimum standards, and many of our policies go above and beyond what is really required by law. While there are many benefits to participating in the HIE, exchanging information electronically also has risk. Potential risks include: errors in clinical data, breach of information, and inappropriate use. CRISP is confident that many of these risks are mitigated by protections and security process that are in place. If you have additional questions about the risk of participating in the HIE, please contact the CRISP privacy and security officer Brandon Neiswender at Brandon.Neiswender@

How Do I Know Who Has Accessed My Records?

Patients can request a list of participating users that have accessed their medical records. Requests should come directly to CRISP and must include first name, last name, date of birth, and address. If a patient deems a user was unauthorized to view their records, CRISP will begin an investigation with the organization involved.

How Is My Information Used to Support Research?

Every week, CRISP receives millions of pieces of healthcare data. All that information could help all of us understand how to make healthcare work better. Some call this creating a Learning Health System. CRISP makes HIE data available to researchers who work at hospitals that use CRISP. Some of the world’s leading health researchers at places like Johns Hopkins, the University of Maryland and MedStar participate in CRISP. Our first permitted use is for research on people who sign an agreement to give researchers access to their data. Over time, we may add new uses that involve data from larger groups of people where specific consent is not possible or practical. In those uses, we will remove the information that tells us who you are (like name, address and date of birth). To learn more, go to the CRISP Research Initiative page.

Information Handling Practices

In the course of CRISP making the query-based exchange functionality available to its customers, it transmits and stores information only to enable its customers’ use of CareQuality’s initiative of sharing patient data on a national framework, and for the primary purpose of treatment of its customers patients.