Encounter Notification Service (ENS)

  Keeping You Connected To Your Patients

CRISP offers an application which allows medical personnel to receive real-time alerts when a patient has a hospital encounter. The application is offered in partnership with participating hospitals at no cost to ambulatory providers.

Customizable by practice, the CRISP ENS will send a notification to providers for active patients in the practice. Practices may choose which alerts are most relevant to them, such as: hospital admission, hospital discharge, or emergency room visit. Coupled with the CRISP HIE portal, participating physicians will be able to access relevant clinical documents to better coordinate care for their patients.


Proactive Management of Patient Transitions

ENS PROMPT is a secure, web-based tool to help your organization better manage your notifications.

Prompt v2.1 Laptop


  • Encounter alerts stream continuously in real time
  • FREE to all users with no user limit on organizations
  • Advanced, custom filter options, with the ability to save custom filters for easy reuse.
  • Download alert data in spreadsheet format
  • View data spanning the past 30 days
  • Search patients by name or MRN
  • Manage notifications by status – use ENS PROMPT’s real-time tracking feature to mark patients ‘Complete’ and streamline workflow
  • View patients’ readmission count
  • View patient’s across multiple patient panels

How Does ENS Work?

ENS relies heavily upon patient panel submissions from participating practices in order to properly match patients to their providers. This data is typically an easy pull from your EMR and/or Billing software. However, we require an updated patient panel at least every 30 days from all ENS participants. Once your patient panels are submitted you will begin receiving notifications.

How Do You Generate a Patient Panel?

Select your EMR below to view step-by-step instructions on how to generate patient panels from your system.

  1. Log in to ECW EMR interface.
  2. On the left hand column, click the “REGISTRY” tab.
  3. Once in that tab, there is another tab that says “REGISTRY” again, click that.
  4. Click Encounters.
    • Set the Date Range back 18 months.
    • Click “Run New (or Run Subset if that doesn’t work)”.
    • Click “Save Queries” then save as.
  5. Click “Saved Reports”
    • Select the report you saved
    • Click “Run Saved Report”
    • Set the Encounter Date Range back 18 months
  6. Select the “REPORTS” tab from there.
    • Set the Date Range back 18 months
  7. Two reports need to be formulated
  8. Export both as EXCEL files (Data Only)
  9. Upload using ENS Self-Service Panel Loader
  1. Navigate to Physician Office Practice Management
  2. Click Reports
    • Expand Reports Folder
  3. Click Patients Folder
    1. Select Patient List
  4. Click Preview
  5. Click Export (white envelope with red arrow)
  6. Export file as CSV and make sure the delimiter/separator is a comma
  7. Choose location to save file
  8. Upload using ENS Self-Service Panel Loader

Depending on the version, phone number and gender may or may not be included in the report. Contact Vendor if this information is not included in the version you’re working with

  1. In Allscripts Professional, use the Reporting Module to generate lists.
  2. Click Reports
  3. Find people who have had an office visit in the past but not prior to 18 months before now (the “ADD” patients).
  4. Run that report.
  5. Once that runs, export the results to a CSV file and sort according to date last seen.
  6. Save the CSV spreadsheet to your computer desktop (or somewhere you can find easily).
  7. Log in to crispdirect.org.
  8. Open a new e-mail message, address it to onboarding@crispdirect.org, and attach the CSV spreadsheet.
  9. Before sending it, use an obvious subject line like “Practice Name – Allscripts patient panel” or such.
  1. Click Reports at the top menu
    1. Click Report Builder
  2. Choose Patient Demographics Report
    1. Click Next
  3. Choose all fields needed
    1. Select column and click right arrow to add to report
  4. Once all columns have been added, use up/down arrow to organize order
    1. Click Next
  5. Choose a Filter
    1. Patients
      1. Patient Had appointment in date
    2. Choose date of birth, and set the drop down to show all (will pull entire patient list)
  6. Click Save Report
  7. Locate Report using the Report option in the top menu
  8. Run Report
  9. Save as XML
  10. Copy and paste XML into spreadsheet.
    1. Right click on the blank Excel spreadsheet, and use whatever paste option provides the cleanest formatting
  11. Upload via CRISP Direct to panelupload@crispdirect.org
  1. Click View Menu
    1. Click Administrator Options
    2. Enter Admin Password
  2. Click Import/Export
    1. Choose Patient Demographics on left side (export side)
  3. Patient Report is automatically saved to the Amazing Charts folder on computer in C: Drive
    1. File should be called AmazingChartsDemographicss.csv

You must have Admin Password in order to access patient Demographics Reporting Tool

  1. Click Reports on top menu bar
    1. Click General
    2. Click Patient Chart Demographics
      1. Choose all needed patient fields using Columns
  2. Choose the range of date using Filter Date then Custom Date (18 months)
    1. Click OK
  3. Run report
    1. Save to desktop
    2. Upload via direct secure e-mail to panelupload@crispdirect.org
  1. Build the Patient Demographics Report using the Report Designer Tool in the upper menu
    1. The fields needed are in a pool on the left hand side
    2. Click and drag the required fields out onto the white dotted plane
  2. Once all fields are in place, go into the Filter option in the upper menu
  3. Click Match All Filters
    1. Select Date of Birth from the drop down box in the first column
    2. Select greater than from the drop down box in the second column
    3. Type 01/01/1900
    4. Select Visit From Date from the second drop down box in the first column
    5. Select greater than or equal to from the second drop down box in the second column
    6. Type a date that goes back 18 months from current date.
  4. Click Save on the left hand side to save the Report
  5. Go back into the reporting tool in the top menu
    1. Go to the standard reporting module where reports are ran (cannot remember the name)
  6. Find the name of the report that was saved
  7. Open the report.
    1. Click Immediate on the left hand side which denotes to run the report “Immediately”
  8. The report is ran in a sample window
    1. Click Excel in the top menu of the sample module
    2. Choose name and location to save the exported .xls file
  9. Locate the file and verify its contents and format

There may already be a Patient Demographics Report that comes pre-installed with the software package. If this is the case, use that as a template to build the correct report, as this will give insight into how the Match All Filters constraints need to be set.

How Are Patient Panels Uploaded?

In order to ensure a successful panel upload using the ENS Self-Service Panel Loader, make sure your patient panel follows the same column headers and formatting as shown in the Official Self-Service Panel Loader Template.